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Remote Assistance & Support Knows No Boundary


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“77 per cent of households had Internet access in the United Kingdom in the year 2011” says the Office of National Statistics, a reputed organization involved in generating official statistics. This one access point is actually a gateway with multiple objectives. The important disclosers include: 91 per cent population aging 16-24 voted for social networking obsession such as Facebook or Twitter, this is a bit whimsical as the usage is not restricted to younger age groups, about one-fifth of the Internet users are over 65. Overall, women’s (60%) inclination is a bit higher than men (54%). Social networking is followed by auction sites such as eBay that witnessed large growth in 2011. As compared to the last year i.e. 2010 there is about 10 percent surge in online sale/purchase. In terms of volume over 12 million people are relying on the Internet for their transactions. Just over one in five (21 per cent) Internet users made telephone or video calls online in 2011. Apart from that there are other miscellaneous usage of the computer and the Internet technologies.


The data speak much about the transformation of the work culture in the light of the information technology. This passion has driven computer manufacturer, software developer, and sovereign customer service businesses to come with a mechanism that could ease the people’s digital life by taking out evils instantly from it. The structure i.e. remote assistance and help has been realized with the induction of remote PC or desktop software. What it does? The software facilitates technicians to transfer files between the local and remote computers through a built-in encryption. However, access permission is required from end-users to initiate the session. Experts can virtually look into the machine through the Internet, and can navigate through the various snaps-ins of the Microsoft Management Console including Event Viewer, Device Manager, System Monitor, and Performance Logs and Alerts to locate causes behind an issue. The diagnostic report is then interpreted by a team of experts, to decide the course of troubleshooting.


The repair and maintenance tools implemented during the remote support are usually derived from the Windows or are in compliance with the Microsoft. Windows in-house tools include Windows Restore, Windows Repair Options, Disk Cleanup, Disk Defragmenter, Internet and Network Diagnostic tool, and more. Most of the times, Microsoft does come with a self-diagnostic and repair tool known as Microsoft Fix It. Don’t perceive it as like any other tools that are for specific troubleshooting. Instead, it is a highly customized tool that comes handy whenever a system enters trouble due to any Microsoft software, be it Windows, Internet Explorer, Windows Live Mail, etc.


The scope of remote assistance and support is quite open that includes support for operating system, application software, web-based programs, printers, scanners, webcams, and more. Apart from rendering technical support assistance over the phone or the Internet, a few online web portals do come with reliable solutions and video tutorials that can be exploited by end-users without any obligation. Moreover the Internet provides accessibility to tech support forums where users can share system related problems and solutions.


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