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Internet Connectivity and Remote Assistance Support


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Bible of knowledge, World Wide Web, IT highway or data highway, network of networks, so on and so forth, by now, you might have got the sense, and there is no need to give an introduction or definition for the widespread Internet that has transformed the world into a global village. But amidst all, you are forgetting one thing without which the entire definition will go meaningless and futile, and yes, & the credit goes to ‘Browser’, the software part that syncs the world to your desktop, laptop and the smartphones, and provides framework or base to infinite number of applications to run and execute. The moment you enter the address or technically calling the Uniform Resource Identifier (URI) it leads you to the desired location that may be in diverse format including text, image, video, or other. Hyperlinks present in resources enable users easily to navigate their browsers to related resources. Thus, it helps you to access, retrieve and view documents and other resources on the Internet.


Firefox, Google Chrome, Internet Explorer, Opera, and Safari are a few names that dash the mind while talking about browsers. Their share goes as (as per Wikipedia, April 2012): IE-25.93, Chrome-24.99, Firefox-21.97, Safari-14.09, Opera-5.04, Android-3.18, and others 4.98 that may vary demographically a bit. However, serving the fundamental aspect as discussed. Like other applications and technologies the browser section is also susceptible to problems and errors. The webpage may not be displayed or work correctly, at times, you may receive error messages saying “Done, but with errors on page”, “A Runtime Error has occurred” or more. It may crash, slow, or may become vulnerable to Internet threats. Needless to worry as remote assistance help services are available anytime over the phone or the Internet. Experts can visualize the causes, analyze errors, and conclude about the troubleshooting methodology apt for the situation and problems.


Remote assistance support can also be accessed to diagnose and fix problems with email, instant messenger, VoIP software applications like Skype, Google Talk, and built-in chat and video conferencing features of social networking sites like Facebook, and others. Thus, the one domain again gets split into email support, Skype support, Facebook support and so on. Experts can setup and configure email, social networking account, diagnose issues related to their accessibility or features, and security issues that may puzzle a lot at time.


However, getting used to of remote support is not good in long run. You can try to handle issues at your own end. For instance, for Internet connectivity problems, you can disable script debugging, test a webpage from another user account, browser, or computer, verify that Active Scripting, ActiveX, and Java are not being blocked by the browser, and configure the Windows Firewall if the issue is website specific. If you are working on a networked PC then tweaking the router settings, can pay off. Most routers can be tweaked to open up ports and boost the Internet speed. However, you need to take a note of the user-manual to accomplish the task. For wireless network or router make sure that you are not sharing it with the whole neighborhood. Setup the WEP password with the router to stop unauthorized users from using your Internet connection.


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