Review of Predictive Dialer Software : Telescript
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For long I had been looking for software for my call center that would enhance the calling facilities for telecallers in my office. There are not doubt hundreds of predictive dialer software packages in the market, but the features didn't match my needs. I researched a lot and at last got hold of Telescript predictive dialer software which is an open predictive dialing engine that has been deigned and engineered for advanced predictive dialing facilities and other varied call center functions. After I installed the system in my office, my employees and telecallers are really elated with this system.
Telescript predictive dialer software uses state of the art technology from Dialogic and this package is completely SCSA compliant. And the best part of this software package is that it is expandable and also linked to inbound, IVR modules and fax as well as third party applications and meeting innumerable call center needs. This is the software for predictive dialing that you are looking forward to. You can utilize the best of it for open database design; eliminate the need for proprietary as specific database and utilize internal corporate database. This enables telescript to operate easily and effective using SQL server, Oracle, Access, and other ODBC.
What are the other benefits of the Telescript predictive dialer software? The software is equipped with Automatic time zone calling control that would include break time. That means that it automatically incorporates the time zone for each call and the only dialing calls within specified local calling range that is irrespective of time zone. If you wish you can incorporate the time breaks in the software so that it will not allow making calls during lunch and dinner hours to leads. The Telescript predictive dialer software automatically set the callbacks and fit the permissible local time of persons being called. So, it is by no means essential to express assign queues for time zones.
The software package from Telescript is equipped with Restricted Calling Lists. That means that the software detest the numbers that are within the Don't Call Registry and automatically screens the records of the calls that restricts from calling. The software never calls a number found in that list thus allowing an ethical working environment to your call center.
The other feature of the Telescript predictive dialer software is that it is equipped with Simultaneous Multiple Projects. The dialing software enables one to launch different projects simultaneously on the single dialer thus giving greater flexibility to users. Thus, one can section agents on dissimilar movements and queues.
Article Source: Articlelogy.com
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