Expect these Common questions to your IT support team
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Change is something that many employees are afraid of. They would think that enacting changes could lead to more difficulty and complicate the routine. This is probably one of the reasons why an IT support team can expect many questions once they initiate a transition to Linux.
Here are some of those common questions:
Can I run my old software?
The first problem of migrating to a Linux system is the compatibility of applications that you previously used. As such, many questions for the Linux migration would be some variant of Can I run this application in Linux?
The answer to this is usually "it depends". There would be some software which would already have Linux versions and you can simply install them on the Linux environment. However, plenty of software would not natively work in this new setup.
What your IT support team can do would be to install Window's emulators to run your application. If this is too complicated or taxing on your system, they can just suggest software alternatives which already have a Linux variant.
Why isn't my (hardware peripheral) working?
Another question that your IT support team would probably start hearing when they do the migration to Linux is the failure of hardware and other peripherals to work. This kind of issue could range from webcams, game controllers, tablets, to even the graphic cards that are already embedded in the system.
This issue is usually caused by the incompatibility of the device driver with the Linux system. That is why the IT support team would have to reinstall these drivers so that they would now be compatible with the Linux distribution.
Why did our company do a downgrade?
For most end users who are used to the elegance and intuitiveness of Windows and Macs, a transition to the Linux desktop can suddenly feel like a downgrade. They would think that the IT support team is simply cost-cutting at the expense of making life difficult for the staff that would actually use the computers.
What the IT support team can do is explain the many benefits of a Linux desktop aside from the cost. They could explain that through practice and constant use, the users would realize that it is not much different from their previous setups. Yes, the graphics may not be as smooth as before, but functionality wise, you won't really lose that much as there are software equivalents that could do what you previously did with your computer.
Article Source: Articlelogy.com
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