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IT Systems And Support

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Most Small to Medium business are caught in a world that takes them around in circles; I dont have/ want to spend the money on my IT systems but I want more efficiency and market presence across my organisation. The Internet has grown to become the Marketing Director of every company, all it needs is the staff beneath it to implement relevant strategies and make the worldwide population aware that you exist.

I have seen over the years that the companies realising that one has to invest in IT to drive the company forward are the ones that show continued stability and growth. A Professionally designed website that allows the user to interact with the company, a solid and reliable IT infrastructure that ensures staff are accessing information efficiently and effectively, an application that will allow access to information and complete Customer Relationship Management. All the aforementioned are strategic steps that help make organisations more efficient and assist in increasing market presence.

The IT industry is saturated with companies offering their services, but what makes an efficient and effective IT partner and will they be the driving force to align your IT with your business plan, forecasts and visions?

I have had extensive involvement in a large number of companies that had IT partners who generally provided a reactive service; if your computer is broken, we will respond and fix it. Even response times are generally too long.

Most companies offer Service Level Agreements of 4 hours, this is far too long. An efficient IT Partner should offer standard response times of 60 minutes and for critical issues such as a server crashing the response time should be 10-15 minutes. Thos should be the norm in the industry and so search around to ensure that you are receiving the best service for you money.
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